ON THIS PAGE
01 · The fourteen-day guarantee02 · A sprint you have not started03 · A sprint in progress04 · What a refund covers05 · How to ask06 · When the money arrives07 · Changes to this policy
Refund requests go to hello@thedaaslabs.com and are answered by a person. A signed agreement, where one exists, takes precedence over this page.
Legal

Refund policy

LAST UPDATED 12 SEPTEMBER 2026
◈ THE SHORT VERSION
Everything you pay for in the first 14 days comes back if you ask, for any reason. A sprint you have paid for but not started is refunded in full at any time. After the first 14 days, a sprint in progress runs to its end and is paid for, and you can stop before the next one without notice. We reply to a refund request within two working days and send the money within five of agreeing it.

01The fourteen-day guarantee

First 14 days are on us. Not convinced? Full refund, regardless of sprint length.

The 14 days run from the day your first sprint starts. Everything you paid for work in that window is refunded: every sprint fee and every add-on, whether that was one two-week sprint or two one-week sprints.

There are no conditions and nothing to prove. Not being convinced is reason enough, and we will not ask you to justify it.

The guarantee applies once, to a client's first engagement. Work already delivered remains yours, because the intellectual property transferred at the first commit.

02A sprint you have not started

Sprint fees are paid before a sprint starts. If you decide not to go ahead with a sprint you have paid for and it has not started, the whole fee is refunded, whether or not you are still inside the guarantee.

Stopping between sprints needs no notice and carries no penalty. If you do not want another sprint, nothing further is billed.

03A sprint in progress

After the first 14 days, a sprint that has started runs to its end and is paid for in full, as the terms of service set out. We do not refund the days left in a sprint.

If you want to stop, tell us. We finish the sprint in progress and do not start another, and on request we hand over documentation, access and anything outstanding within five working days.

A sprint that stalls because access or decisions have not arrived is paused, not lost. It restarts when you are ready at no extra cost, though its dates move.

04What a refund covers

Refunds cover what you paid us: sprint fees and add-ons. Third-party costs such as hosting, model usage and paid libraries are billed to your own accounts rather than through us, so they are not part of any refund.

05How to ask

Write to hello@thedaaslabs.com and say which sprint the request is about. Inside the guarantee you do not need to give a reason.

A person reads every request and replies within two working days.

06When the money arrives

Once a refund is agreed, we send it within five working days, to the account or card the payment came from. How long it then takes to reach you depends on your bank or card issuer.

07Changes to this policy

If this policy changes, the date at the top of this page changes with it.